Terms & Conditions

1. Introduction

 

1.1 These Terms and Conditions (“Terms”) apply to the use of this website (“Site”) and the purchase of products and services offered by Media Reminisce (ABN [insert ABN]) whose registered premises is [insert address, state, postcode], Australia. The terms “we”, “us” and “our” refer to Media Reminisce, and “you” or “your” refers to the user, customer or purchaser.

1.2 By accessing the Site or placing an Order, you agree to these Terms. If you do not agree, you must cease using the Site immediately.

1.3 We may vary these Terms at any time by publishing the updated version on the Site. The Terms in effect at the time of your Order apply.

1.4 Definitions:

• “Business Day” means a day that is not a Saturday, Sunday or public holiday in [insert State].

• “Goods” refers to products or services supplied by us.

• “Order” refers to a request submitted via the Site to purchase Goods.

 

1.5 Unless the context requires otherwise: (a) singular includes plural and vice versa; (b) headings are for convenience only; (c) references to a party include successors and permitted assigns.

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2. User Content

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2.1 If you upload images, text or other materials (“User Content”) for personalised or custom Goods, you grant us a licence to use that content solely for fulfilling your Order.

2.2 You warrant that you own, or are authorised to use, the User Content and that it does not:

• infringe third-party rights;

• breach any law;

• contain offensive, harmful or inappropriate material;

• contain viruses or malicious code.

2.3 We are not responsible for loss, deletion or corruption of User Content.

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3. Access & Account Registration

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3.1 You may be required to create an account to access certain features of the Site or to place Orders (“Account”).

 

3.2 You must provide accurate, current and complete information when creating your Account and keep that information up to date.

 

3.3 You are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account.

 

3.4 If you suspect unauthorised access or misuse, you must notify us immediately.

 

3.5 We may suspend or terminate your Account without notice if we believe you have breached these Terms, provided false information, engaged in fraud, or acted in a manner harmful to us or other users.

 

3.6 You must not share your Account, impersonate others, create multiple Accounts without permission, or use the Site unlawfully.

 

 

4. Website Access & Security

 

4.1 We do not guarantee that the Site will always be available or uninterrupted. Access may be restricted or suspended for maintenance or factors beyond our control.

 

4.2 You must not bypass or interfere with security features on the Site.

 

4.3 You are responsible for ensuring your device and internet connection are secure and compatible with the Site.

 

4.4 We may monitor activity on the Site for security, fraud prevention and operational purposes.

 

 

5. Orders

 

5.1 By placing an Order, you make an offer to purchase Goods in accordance with these Terms.

 

5.2 We will acknowledge receipt of your Order via email (“Order Acknowledgement”). The Order is accepted only when we send a “Dispatch Confirmation”.

 

5.3 We may reject an Order for any reason, including stock limitations, pricing errors or inability to verify payment.

 

5.4 Custom or personalised Orders cannot usually be cancelled or altered after submission.

 

5.5 Goods are supplied for personal non-commercial use unless otherwise agreed in writing.

 

 

6. Price & Payment

 

6.1 You must provide accurate billing and payment information.

 

6.2 Prices displayed include GST unless stated otherwise. Delivery charges are added at checkout.

 

6.3 We may change prices at any time, but price changes do not affect accepted Orders.

 

6.4 Payment must be made using methods offered on the Site. You may incur fees from third-party payment providers or your financial institution.

 

 

7. Promotional Offers

 

7.1 Promotional codes and offers are subject to their own conditions and the following:

• Only one code per Order unless stated otherwise;

• Codes must be entered correctly at checkout;

• Offers may be limited by time, usage or product restrictions;

• We may modify or withdraw offers at any time;

• Offers are not redeemable for cash.

 

 

8. Goods

 

8.1 Use Goods only as intended and in accordance with supplied instructions.

 

8.2 Images, colours and packaging shown on the Site may differ slightly from the actual Goods.

 

8.3 If Goods become unavailable or discontinued, we may offer a refund or substitution.

 

8.4 Production and delivery timeframes are estimates only.

 

 

9. Delivery 

 

9.1 Delivery begins once the Goods are dispatched. A tracking number will be provided where available.

 

9.2 Delivery times may vary depending on location, carrier delays, and factors outside our control. While we cannot guarantee delivery dates, we will take reasonable steps to assist if delays occur.

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9.3 You must inspect Goods upon delivery and notify us of any defects, damage, or incorrect items within a reasonable time. A minimum notification period of 48 hours is recommended so we can resolve the issue promptly.

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9.4 If an incorrect or incomplete delivery address is provided by you, re-delivery or reshipment fees may apply.

 

9.5 If a parcel is lost or damaged in transit, we will work with the carrier to resolve the issue and will provide an appropriate remedy in accordance with the Australian Consumer Law.

 

 

10. Returns & Refunds Policy

 

10.1 Because many Goods are custom or personalised, we do not accept returns for change of mind unless required by law.
 

10.2 If Goods are faulty, damaged, not as described, or do not meet consumer guarantees, please contact us with your Order details and evidence (such as photos).

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10.3 For faulty or defective Goods, we may request the item returned for assessment. Where required under the Australian Consumer Law, we will cover the reasonable cost of return shipping.

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10.4 If Goods are found to have a defect or failure, you are entitled to a repair, replacement or refund in accordance with the Australian Consumer Law. For major failures, you may choose a refund or replacement.

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10.5 Refunds will be processed to the original payment method unless otherwise agreed.

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10.6 Goods damaged or lost in transit will be handled in accordance with our Shipping, Returns & Refunds Policy.

 

 

11. General Matters

 

11.1 To the maximum extent permitted by law, we are not liable for any indirect or consequential loss (including loss of profit, data or reputation).

 

11.2 We are not liable for delays or failures caused by events beyond our reasonable control (force majeure).

 

11.3 We may terminate your use of the Site or these Terms if you breach them.

 

11.4 All intellectual property on the Site is owned by us or our licensors. You must not reproduce or modify it without permission.

 

11.5 Disputes must be raised in writing. Both parties must attempt to resolve disputes through good-faith discussions before pursuing legal action.

 

 

12. Social Media

 

12.1 We may communicate via social media but do not monitor all posts or comments.

 

12.2 No social media communication constitutes a binding agreement unless confirmed by an authorised representative.

 

12.3 We are not responsible for opinions expressed by individuals on social media.

 

 

13. Consumer Protection (Australian Consumer Law)

 

13.1 Nothing in these Terms excludes or restricts your rights under the Australian Consumer Law.

 

13.2 Goods come with guarantees that cannot be excluded. You are entitled to a refund or replacement for major failures.

 

13.3 For non-major failures, you are entitled to a repair or replacement.

 

13.4 To make a consumer guarantee claim, contact us using the details below.

 

 

14. Governing Law & Jurisdiction

 

14.1 These Terms are governed by the laws of [insert State/Territory], Australia.

 

14.2 Any disputes are subject to the non-exclusive jurisdiction of the courts of that State/Territory.

 

14.3 If accessing from outside Australia, you are responsible for compliance with local laws.

 

 

Contact Information

 

reminisceStix
Email: [insert email]
Address: [insert address], [State] [Postcode], Australia
Telephone: [insert number]

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Date of Terms: [insert date]