Privacy Policy

1. Introduction

 

reminisceStix (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.

 

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website (reminisceStix.com.au), place orders, or otherwise interact with us.

 

By using our Site or placing an order, you consent to the collection and use of your personal information as described in this policy.

 

We handle your personal information in accordance with applicable Australian privacy laws.

 

 

2. Personal Information We Collect

 

We may collect the following types of personal information:

• Identity and contact details: name, email address, billing and shipping addresses.

• Order information: items purchased, order history, payment method (note: we do not store full credit card details).

• Account data: username, password, customer account preferences.

• Communication data: messages, feedback, reviews, or customer support communications you provide.

• Technical data: IP address, browser type, device information, and usage data (e.g., pages visited, time on page) for analytics.

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3. How We Collect Your Information

 

We collect your personal information:

• Directly from you when you place an order, create an account, or contact us.

• Automatically through your use of the Site (via cookies or analytics tools).

• From third-party services, such as payment processors or shipping partners, solely to fulfill your order.

 

 

4. How We Use Your Information

 

We use your personal information to:

• Process and fulfill orders in accordance with our Shipping, Returns & Refunds Policy.

• Manage your account and order history.

• Communicate with you regarding orders, shipping updates, or customer support inquiries.

• Improve our website, products, and customer experience through analytics.

• Send marketing and promotional communications (with your consent).

• Comply with legal obligations.

 

 

5. Marketing & Promotional Emails

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• We may send you marketing or promotional emails about products, offers, or events.

• You can unsubscribe at any time using the link provided in each email.

• Opting out will not affect our ability to process your orders or provide services.

 

 

6. Disclosure of Your Information

 

We may share your personal information with:

• Service providers, such as Australia Post, payment gateways, or fulfilment partners, for order delivery.

• Third-party tools for analytics, email marketing, or customer support, provided they have adequate protections.

• Legal or regulatory bodies when required by law.

• Business transfers in the event of a sale, merger, or acquisition (under confidentiality agreements).

 

 

7. Data Storage & Security

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• We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

• We store personal information on secure servers and use encryption where appropriate.

• We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

 

 

8. Cookies & Tracking

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• We use cookies and similar technologies to:

  • Analyse site usage and improve our services;

  • Remember your preferences;

  • Facilitate checkout.

• You can manage or disable cookies in your browser settings, but this may affect website functionality.

 

 

9. Your Rights

 

Depending on applicable laws, you have the right to:

• Access your personal information.

• Correct or update your personal information.

• Request deletion of your personal information (subject to legal retention requirements).

• Object to or restrict processing activities (e.g., marketing).

• Withdraw consent for marketing at any time.

 

To exercise these rights, please contact us at:

Email: reminisceStix@gmail.com

 

 

10. Data Breaches

 

In the unlikely event of a data breach, we will take appropriate steps in accordance with applicable Australian laws and notify affected individuals if required.

 

 

11. Third‑Party Links

 

Our Site may contain links to other websites (social media, payment providers, etc.). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

 

 

12. Changes to This Policy

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• We may update this Privacy Policy from time to time.

• Updates will be posted on this page, and the “Last updated” date will reflect changes.

• Continued use of our Site after updates indicates acceptance of the revised policy.